Vacant job

Blå Huset Hotel Umeå AB currently operates seven businesses. We have created concepts and experiences that, with their high quality, can compete with the world's best hotels and restaurants. We offer strong concepts with striking architecture and design.

In our family, you will find our two hotels, Stora Hotellet and U&Me, our conference facility P5, our restaurant Gotthards Krog, the craft bakery Kulturbageriet, Kajen! and the historic manor house Sävargården.

Thanks to our investments, we have built strong brands with high ambitions, investments that have been noticed over the years and driven interest both for us and for Umeå. We want to continue moving forward, and it must be said that nothing of what we have done or want to do would have been possible if we were not supported by all genuine, passionate employees who love to give every guest, whether locals or visiting tourists, a personal and memorable experience.

1st Receptionist at Blå Huset

Are you a master of hospitality? Are you passionate about creating memorable guest experiences? Do you thrive on leading and developing a team to build the ultimate service culture? Then you don't need to look any further – your next challenge awaits here!

As the 1st Receptionist for Stora Hotellet and U&Me Hotel, you and the Reception Manager are responsible for the guest's total experience with us from start to finish. Together with the Reception Manager, you are responsible for the entire reception team, which is to deliver world-class hospitality in every guest interaction. This entails a leadership role that requires inspiration, goal setting and follow-up, teamwork, and creativity.

As a person, you are confident, energetic, and have a contagious laugh. You see opportunities to solve problems, big or small, with simplicity, and you always prioritize the guest's journey with us. You are communicative and caring, clear, and skilled at setting and following up on goals – because you know this is the key to creating results. You are an inspiring force that creates and builds the team's will to move forward – together!

As part of the reception team for Stora Hotellet and U&Me, you have a social and outgoing role that in daily work always focuses on delivering first-class service. You primarily work with the operation of the reception, where you handle check-ins and check-outs, welcome guests, solve their requests and problems, and handle administrative tasks such as bookings and invoicing.

Responsibilities

• World-class guest interaction, premium service, and high accessibility for the guest.
• In daily work, strive to deliver hospitality beyond the ordinary.
• Daily operation of the reception, e.g., check-ins and check-outs, bookings, and invoicing.
• Actively recruit members to Best Western Rewards.
• Drive upselling, such as room upgrades and add-ons.

Qualifications

We are looking for you who have a big smile, a positive attitude, and a genuine commitment to the magic that arises in a successful guest interaction. You have a broad understanding of how warm hospitality and personal treatment can take the guest experience to a completely new level. We are looking for a 1st Receptionist who stands out with their good service and takes every opportunity to convey that little extra to our guests. You are also;

• Stress-resistant, solution-focused, and attentive to the guest's needs.
• Organized & meticulous.
• Enjoy working at a varied pace.
• Function well in a team.
• Leadership experience is an advantage.
• Fluent in Swedish and have good knowledge of English speaking/writing.

Meritorious

• Knowledge of the booking systems Opera Cloud.
• Post-secondary education in hotel/tourism/restaurant/service management.
• Experience working with service and hospitality.
• Experience working in a Best Western hotel.
• Knowledge of Umeå as a visit city.

Language

The position is a permanent employment, with degree of employment and start date to be agreed upon. The last day for applications is August 20th; we interview continuously so the position can be filled before the final application date.

We look forward to your application!